Dispute Resolution - What should I do if I have a complaint?
We are a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body. If we cannot resolve your dispute within 20 business days, you have the right to refer the matter to the AFCA.
We value our client relationship and if for some reason a dispute arises, we have an internal dispute resolution mechanism you can access. If you have a complaint please contact us immediately. We will do our best to resolve it quickly.
If your complaint is not satisfactorily resolved within 24 hours, please contact Suzanne G Kelly on 02 99297155 or put your complaint in writing and send it to the Manager, Kelly & Coe Insurance Brokers Pty Ltd, PO Box 433, Milsons Point NSW 1565.
We will try and resolve your complaint quickly and fairly.
If you have any concerns regarding our services, you can use this form or contact our office by calling or e-mailing us and we'll get back to you as soon as possible. We look forward to hearing from you. Click for Location Map and Directions
IMPORTANT:Please read Our Financial Services Guide (Click Here).
We subscribe to the Insurance Brokers Code of Practice (Click Here).
Their contact details are as follows: AFCA, GPO Box 3, Melbourne VIC 3001,
phone 1800 931 678,email AFCA.
You can also find information about AFCA on their website
Our AFCA Membership Details